Dispatch & Delivery

Dispatch & Delivery

You may want to know how quickly we can dispatch an item.  Well, that is a difficult question to answer.  All of the products now show how long we estimate an order will take to be made.  This is just the manufacturing time, it does not include the delivery time and is only our best guess based on years of experience, but these estimates may vary a little from day to day and at peak times.

It also depends on which delivery option you choose, we offer Royal Mail second class, Royal Mail first class and Royal Mail Tracked, and we also offer a Same Day Dispatch, Faster Delivery and Next Day Delivery on some products, so please make sure that you choose the most appropriate one for your time frame (not all delivery options are available on all products).

Please be sensible in your expectations. 

Everything we have on the site is bespoke and made for you once the order has been placed.  It is unreasonable to purchase an item that says 3 to 5 days to manufacture, just a day or two before you require it.  

Manufacturing times are Monday to Friday, they do not include weekends and bank holidays.

We always try our best to get an item out to you in time but sometimes it just isn't possible with the time frames we are given.

The earlier you order the better!

The following is a quick list of manufacturing times, every product will say how long we estimate it to take to make so please make sure you read the product description before placing your order, thank you.

Estimated Manufacturing Times of 1 to 3 working days:

Cards, Memorial Hearts & Vases, Chocolate Bars, Candles, Clocks, Selected Jewellery, Selected Mugs, Selected Glasses, Anything Engraved, Printed Books, Teddy Bears, Pens & Pencils, Photo Albums & Frames, Glasses Cases, Vases, Watches, Selected Money Boxes, Signs, Selected Pet Gifts and Candles

Estimated Manufacturing Times of 3 to 5 working days: 

Stools, Selected Mugs, Plates, Selected Glasses, Selected Pet Gifts.

Please remember these are just a rough guide and do not include delivery times. If you order two or more items, the longer manufacturing time will apply to the whole order.

Delivery by Royal Mail is Monday to Saturday (excluding bank holidays).  

We offer a range of delivery services for the UK. 

Orders up to £6.99 are charged at £1.95
Orders £7.00 to £14.99 are charged at £3.49
Orders £15.00 to £34.99 are charged at £4.95
Orders over £35.00 are charged at £5.99

Orders up to £6.99 are charged at £2.45
Orders £7.00 to £14.99 are charged at £3.99
Orders over £35.00 are charged at £5.99
Tracked - All Orders are charged at £5.99

Order before 12:30pm, Monday to Friday on selected items for Same Day Dispatch with Delivery by RM24 Tracked (Delivery will take place Monday to Saturday). 95% of orders will arrive next day.  Excludes Bank Holidays.  

All orders are charged at £7.99

Sorry, but orders of ten or more items cannot be guaranteed to be sent on a same day dispatch service.

Products from Treat Gifts (product codes starting with PER-) are charged at a flat rate of £8.49

Next working day delivery is Monday to Friday, Saturday delivery is extra, charged at £10.99 per order.

Any of these services may be suspended by Royal Mail or our courier partners during extreme weather conditions.  

We are sorry but we cannot allow collections from our premises.

Larger items may be sent via courier. 

Baby Footprints Personalised 6x4 Landscape Photo Frame Line 1 (top) | 30 max *: